Emergency Plumbing Checklist for Property Managers

Plumbing emergencies can happen without warning. Burst pipes, major leaks, blocked drains, and overflowing fixtures can quickly cause property damage, disruption and stress, especially without a clear response plan in place.

For property managers across Perth and Western Australia, having a structured approach is essential to respond quickly, gather accurate information, coordinate access, and arrange professional support.

That’s why we’ve created this Emergency Plumbing Checklist for property managers.

Common Emergency Plumbing Issues for Property Managers

Burst pipes
Major leaks
Blocked drains or toilets
No hot water
Overflowing fixtures
Suspected gas leaks

Step 1: Confirm the Plumbing Issue

Before calling a professional, gather essential details:

Ask what has happened and where
Confirm the property address and affected area
Check if the issue is actively causing damage
Ensure tenants, residents, or visitors are safe
Note if water is near electrical outlets, appliances, or wiring
Identify any smells of gas, sewage, or signs of flooding

Step 2: Give Basic Safety Guidance

Safety is the top priority, provide guidance and instructions:

Advise tenants to stay clear of affected areas if there is a risk
Avoid contact with water near electrical appliances or switches
For suspected gas leaks:
• Do not use flames, electrical switches, or appliances
• Ventilate the area if safe and evacuate the property
Contact emergency services (ATCO) if there is immediate danger
Do not provide technical repair instructions

Step 3: Arrange Professional Support

Contact your emergency plumbing contractor promptly:

Provide the property address, issue type, and urgency
Share tenant contact details and access instructions
Send photos or videos if available
Confirm expected attendance time
Confirm whether a licensed gas fitter is required for gas-related issues

Step 4: Document the Plumbing Issue

Maintain detailed records for accountability and insurance purposes:

Record the time the issue was reported
Save photos or videos from the tenant
Note affected rooms, fixtures, units, or areas
Document visible damage, safety concerns, tenant concerns, or access restrictions
Keep a record of all communication with tenants, owners, and contractors

Step 5: Notify the Owner or Relevant Contact

Ensure the property owner, strata manager, or facility contact is informed:

Explain the issue, urgency, and actions being taken
Advise if further assessment, repairs, or approvals may be required
Keep the owner updated after the plumber attends

Step 6: Coordinate Access

Smooth access reduces delays and further damage:

Notify tenants of the expected attendance time
Confirm if the tenant will be home
Confirm entry instructions, keys, lockbox details, or agent access
Ensure the plumber has correct contact details
Note any pets, parking, or access restrictions

Step 7: Follow Up After Attendance

After the plumber attends, confirm resolution:

Ensure the immediate issue has been resolved or made safe
Request a report, invoice, or job notes from the plumber
Check if further repairs are required
Notify the property owner of the outcome
Update tenants on next steps
Schedule preventative maintenance if recommended

Contact Majestic Plumbing for Emergency Plumbing Support

For property managers across Perth and Western Australia, Majestic Plumbing provides reliable emergency plumbing services. From urgent repairs to ongoing maintenance and complex system upgrades, our licensed team helps minimise disruption, protect properties, and ensure tenant safety.

Our services include:

24/7 emergency plumbing response
Burst pipe and leak repair
Blocked drain and fixture resolution
Licensed gas fitting for gas-related emergencies
Preventative maintenance plans tailored to commercial and residential properties

Contact Majestic Plumbing today to schedule an emergency plumbing inspection or discuss a tailored preventative maintenance plan for your properties across Perth and WA.e plan for your properties across Perth and WA.